Terms and conditions

1. Definitions

The following definitions apply to these Terms and Conditions:

"Casino" means Grosvenor Casino Sunderland;
"Player" or "You/Your" refers to anyone who visits, plays games, or uses services at the Casino;
"Gross Gaming Yield" (GGY) is a measure of revenue generated from gambling activities.

2. License and Jurisdiction

The Casino operates under a license issued by the UK Gambling Commission; it complies with all applicable laws and regulations in Great Britain.

3. Eligibility to Play

To gamble at the Casino, you must be:

At least 18 years old (or the minimum age as required by law in your country of residence);
A resident of a jurisdiction where online or offline gambling is permitted;
Legally allowed to participate in gaming activities;

The Casino reserves the right to request proof of identity and address from all players.

4. Account Management

To play, you must register for an account with the Casino by providing accurate personal details; failure to do so may lead to your account being restricted or closed without notice.

You are responsible for maintaining confidentiality and security of your login credentials;
You agree that only one account can be held per household (defined as a single physical address);

The Casino reserves the right to close any duplicate accounts, restrict access, or suspend gaming activities at its discretion.

5. Deposits

To play at the Casino, you must make deposits through approved payment methods:

The minimum deposit is £10;
The maximum withdrawal amount varies by payment method;

By making a deposit, You acknowledge and agree that You have understood the terms of each specific method.

6. Betting Limits

The Casino may impose betting limits on your account, including daily, weekly, or monthly deposit/loss limitations:

These restrictions are designed to promote responsible gaming;
Requests for temporary self-exclusion can be made via customer support;

By playing at the Casino, you acknowledge understanding and agreeing with these terms.

7. General Rules

The following rules apply to all gaming activities:

All games played at the Casino must adhere to standard house rules;
The outcome of each game is decided by a Random Number Generator (RNG) or other fair method;

All decisions made by the Casino regarding the handling of bets, withdrawals, and disputes are final.

8. Responsible Gaming

The Casino promotes responsible gaming practices:

You can request assistance from customer support to manage your play;
The self-exclusion scheme (GAMSTOP) is accessible via our website or in-person with a member of staff;

By using the services provided by the Casino, you acknowledge and agree that you have understood and will comply with these guidelines.

9. Liability

The Casino accepts no liability for damages resulting from:

Technical errors or malfunctions;
Your actions outside of the terms outlined here;
External circumstances beyond our control (natural disasters, unforeseen events);

In all cases, your losses are entirely at your risk.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with English law;

Any disputes or claims arising from these conditions will be resolved through binding arbitration according to the rules of a designated ADR provider chosen by the Casino.

By using the services provided, you acknowledge that you have read and agreed to comply with all terms outlined here.