Privacy Policy

Data Protection Policy

At Grosvenor Casino Sunderland, we are committed to protecting your personal data when you visit our website, create an account with us, or interact with our services.

What Data Do We Collect?

When you use our website or register for an account with us, we collect the following types of data:

Contact information: name, email address, phone number
Account login credentials: username and password (hashed)
Location and browsing history

We also receive certain technical data from your device when you interact with our services, including:

Device type and operating system version
Browser and browser settings
IP address and internet service provider details

How We Use Your Data

Your personal data is used for the following purposes:

To provide you with a secure account login experience
To send you notifications about new features or updates to our services
To personalize your interaction with our website, such as recommending content based on your interests
To improve and optimize our website performance

How We Share Your Data

We may share your data with third parties under the following conditions:

When required by law: for compliance purposes, including responding to court orders or government requests.
For service providers: we work with select partners who help us provide services like account management or technical support. These companies are bound by our strict confidentiality and security policies.

Your Rights as a User

You have the right to:

Request access to your data
Request correction of inaccurate information
Request deletion of your data (if no compelling interest for continued use)
Object to processing for direct marketing purposes

To exercise these rights, please contact our support team. We aim to respond within a reasonable timeframe.

Data Protection and Security Measures

We take the following measures to protect your data:

Encryption of sensitive information
Secure data storage with regular backups
Limited access to authorized personnel only

However, no security measure can be foolproof. If we detect or suspect any unauthorized activity regarding your account, we will notify you immediately.

Changes and Updates

We may update this Privacy Policy from time to time as our services evolve or comply with regulatory requirements. Your continued use of our website implies acceptance of these updated terms.