Responsible gambling

Responsible Gambling at Grosvenor Casino Sunderland

We take the issue of responsible gambling very seriously here at Grosvenor Casino Sunderland, and we're committed to providing a safe and enjoyable gaming experience for all our customers.

Tools and Measures

To help you stay in control of your gaming habits, we offer a range of tools and measures:

• Daily, weekly, and monthly deposit limits: These limits allow you to set boundaries on the amount of money you can spend at the casino each day/week/month.
• Loss limits: If you're concerned about losing more than you can afford, you can set loss limits. This will ensure that your losses are capped at a specific level.
• Session time reminders: We'll remind you when it's been 6 hours since you last took a break from gaming.
• Reality checks: Throughout the day, we'll prompt you to take breaks and reassess your gaming activity.
• Time-outs: If you need some space from gaming, our self-exclusion scheme will give you time out of the casino for any agreed-upon period.

Links to Support Organizations

We're committed to supporting customers who may be experiencing problem gambling. We recommend these organizations:

• GamCare: This is a free, confidential service that provides support and advice if you or someone you know needs help.
• GAMSTOP: A self-exclusion scheme for online gamblers in the UK.
• National Gambling Helpline (0808 8020 133): Confidential support line.

Responsible Gaming Rules

We encourage our customers to follow these guidelines:

1. Set a budget: Determine how much you're willing to spend and stick to it.
2. Gamble responsibly: Avoid chasing losses, as this can lead to reckless spending.
3. Take breaks: Regularly take time away from gaming to reassess your activity.
4. Seek support: If you feel like gambling is negatively affecting your life or relationships, don't hesitate to seek help.

Important Reminders

• The UK law requires us to verify the age of all customers; we strictly adhere to this.
• Customers who are underage or have been excluded from gaming due to responsible gambling reasons cannot access the casino.

By working together with you, our goal is to ensure that your experience at Grosvenor Casino Sunderland remains enjoyable and safe.